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I’m sitting here at a hotel lobby in New Jersey. While preparing for today’s blog post, an employee sees me and asks if I want cupcakes….YEAH! There are pockets of good service out there. But too often, we seem surrounded … Continue reading
I’m sitting here at a hotel lobby in New Jersey. While preparing for today’s blog post, an employee sees me and asks if I want cupcakes….YEAH! There are pockets of good service out there. But too often, we seem surrounded … Continue reading
The top reasons that teams have difficulty: 1. Lack of agreement around what is important Ask your team to close their eyes and point North. Are they all pointing in the same direction or are they pointing every which way … Continue reading